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At Riteler Marketplace, customer satisfaction is our top priority. We want you to shop with confidence, knowing that your purchase is protected. This Money Back Guarantee outlines our refund and return policy to ensure a hassle-free shopping experience.
You may be eligible for a full refund under the following conditions:
The item you received is significantly different from the description.
The item arrived damaged or defective.
You did not receive the item within the estimated delivery time.
The item is faulty or not functioning as intended. To qualify for a refund, you must notify us within [7] days of receiving the item.
Refunds will not be issued if:
You changed your mind after the purchase.
The item was damaged due to misuse or improper handling by the customer.
The item was purchased during a clearance or final sale (unless faulty).
The refund request is made after the specified period.
To request a refund, please follow these steps:
Contact Customer Support: Email us at [support@riteler.com] Or via the the refund page o your order page
Provide Proof: Include your order number, photos of the item (if applicable), and a description of the issue.
Return the Item: If required, we will guide you on how to return the product. Items must be in their original condition and packaging.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed within [3] business days, and the amount will be credited to your original payment method.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use).
Shipping Costs: Please note that shipping costs are non-refundable unless the item was defective or the wrong product was sent.
If you prefer an exchange rather than a refund, we will be happy to replace your item if it is defective or damaged. Contact us within [2] days of receiving your product to initiate an exchange
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
By shopping on Riteler Marketplace, you agree to our Money Back Guarantee as stated above. We are committed to providing a fair and transparent process for all refund and exchange requests.
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